Telegram is a powerful platform for communication, business, and community management. Whether you're a business owner or an individual user, knowing how to contact Telegram support can be essential.
If you need technical assistance, account recovery, bug reporting, or security-related inquiries, Telegram provides multiple ways to reach out. However, response times may vary, and using the right contact method can ensure a faster resolution.
This guide covers the best ways to contact Telegram support in 2025.
In-App Support: The Fastest Way to Contact Telegram
For general inquiries or issues related to your Telegram account, you can contact Telegram’s support team directly from the app.
How to Contact Telegram Support in the App
- Open the Telegram app.
- Go to "Settings."
- Scroll down and select "Ask a Question."
- You will be redirected to a chat with Telegram’s support bot.
- If further assistance is needed, Telegram may connect you with a volunteer support representative through Telegram Support Force.
Before reaching out, check Telegram’s FAQ section, located below "Ask a Question" in your app settings. Many common issues are already documented there, and finding the answer yourself can save time.
Note: Many users have reported slow response times from Telegram support. If you don’t get a reply, consider using multiple contact methods or searching Telegram’s official resources for answers.
Other In-App Support Options
Telegram also provides specialized contact methods within the app for specific cases:
- Press Inquiries: Journalists and media representatives can contact Telegram for official statements.
- Telegram: @pressbot
- Reporting Scams or Impersonation: If someone is pretending to be Telegram support or a scammer, report them here.
- Telegram: @notoscam
Email Support: Contacting Telegram Directly
If in-app support does not resolve your issue, Telegram provides email support for specific concerns.
Using Telegram’s Official Support Website
For self-service support, Telegram has an official help center and FAQ that covers account security, privacy, troubleshooting, and business-related questions.
🔹 Telegram Support Page: https://telegram.org/support
🔹 Telegram FAQ: https://telegram.org/faq
These pages frequently update, making them a great first stop before contacting Telegram directly.
Finding Telegram on Social Media
Telegram has official social media accounts, primarily for announcements and updates, but you can also tag them in a post or check for service-related news.
- Twitter (English): @telegram
- Facebook: Telegram Messenger
- Twitter in Other Languages:
- Spanish: @telegram_es
- Italian: @telegram_it
- German: @de_telegram
- Korean: @telegram_kr
- Arabic: @telegram_arabic
- Portuguese: @telegram_br
Important Note: Telegram does not provide direct customer support through DMs on social media. If someone messages you claiming to be Telegram support, it’s likely a scam.
Reporting Bugs & Technical Issues
If you encounter a bug or technical issue, you can report it through Telegram’s app or the official bug reporting website.
How to Report a Bug in Telegram
Through the App:
- Go to "Settings" > "Ask a Question."
- Describe the issue and mention that it’s a bug report.
Through the Website:
- Submit reports at: https://bugs.telegram.org.
For Telegram business users, reporting payment processing issues, bot malfunctions, or automation failures should be done quickly to avoid service disruptions.
Telegram Bot Development & API Support
If you're developing a Telegram bot or need API support, Telegram provides dedicated resources:
- Bot Development Support: Message @BotSupport
- Bot Updates & Announcements: Subscribe to @BotNews
InviteMember users who rely on bots for membership management should check these channels for API updates, bot fixes, and best practices.
Login Issues & Account Access Problems
If you're locked out of your account, Telegram has a dedicated support channel for login and SMS verification issues. Tip: If you lose access to your Telegram number, recovering your account may not be possible unless you previously set up Two-Step Verification.
🔹 Twitter: @smstelegram
Conclusion
Telegram provides multiple ways to get customer support, report issues, and manage business-related concerns.
- For general issues, use in-app support or Telegram’s FAQ page
- For serious issues, use email support based on the nature of your request
- For technical or API support, join Telegram’s developer channels
- For login problems, check Twitter @smstelegram
- For business users, having structured support with InviteMember can improve efficiency
Because Telegram support response times can vary, using multiple contact methods is often the best approach. Looking for an automated way to manage your Telegram business? Start using InviteMember today!
